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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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You have the power to help make change happen. It Starts With You. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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Healthwatch Tameside work with local health and care services to make sure they are working as best they can for the people who use them, influenced by what you tell us. -
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The NHS provides good quality services to most people but sometimes things do go wrong. Very often a problem can be resolved quickly, easily and informally but in some cases people may choose to make an official complaint. -
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This page includes links to local websites that we think you may find helpful. -
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This page includes links to national websites that we think you may find helpful. -
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The NHS provides good quality services to most people but sometimes things do go wrong. Very often a problem can be resolved, quickly, easily and informally but in some cases people may choose to make an official complaint. -
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If you are unhappy about any aspect of NHS care or treatment, or have a complaint about Public Health provision you or others have received, you can raise your concerns about it. This sheet will give you the information you need to know to get you started. Please get in touch if you need us to help with this. -
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There are two stages to the NHS complaints process, these stages are detailed below. -
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If you have decided to make your complaint in writing, this guide may help you to put this together and plan the details you want to include -
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Example framework for a first letter of complaint -
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A Local Resolution Meeting (LRM) is often offered as part of the complaint process. It provides an opportunity for the NHS organisation to answer any questions or provide further discussions or explanations face to face. If you are not used to going to this type of meeting it can be difficult to know where to start. The points below are intended to give you a short guide for what to expect from your meeting, and some thoughts about how you can prepare. -
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Under the Access to Health Records Act 1990, GDPR and the Data Protection Act 2018, you have the right to see your medical records. Sometimes this is known as a Subject Access Request. -
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The Parliamentary and Health Service Ombudsman, (PHSO) for NHS Complaints or the Local Government Ombudsman (LGO) for Public Health complaints, are the second and final stage of the complaints process. More information about the first stage Local Resolution can be found in the sheet “Making an NHS Complaint”. -
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Find out about our role, our plans and our people.
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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. -
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Take a look at our upcoming events or check out our selection of health and care awareness events you can support. -
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Healthwatch provides an information signposting service to help you to make choices about the care you receive. This service is not able to give you individual advice but it will help you to find out what information is available, and how we can help you access the support you need to live well.
Please note - we try our best to make sure that we signpost you to reputable sources of information but we cannot accept responsibility for the accuracy of information on other people's websites.
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