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Complaints and PALS

Tameside Hospital NHS Foundation Trust

Patient Advice and Liaison Service (PALS) and Complaints:

Tel:                 0161 922 4466 (9am – 5pm Monday to Friday) An answer machine is available out of hours, if you wish to leave a message a PALS and Complaints officer will return your call at the earliest opportunity.

Email:            palsandcomplaints@tgh.nhs.uk

Website:       http://www.tamesidehospital.nhs.uk/

Write to:

Quality & Governance
PALS & Complaints Department
Silver Springs
Tameside General Hospital
Ashton under Lyne
OL6 9RW     
  

NHS England for Primary Care Services

(GP’s; Dentists; Opticians and Pharmacies)

NHS England
PO Box 16738
Redditch
B97 9PT

Tel:                 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays), except Wednesdays when we open at the later time of 9.30am.

Email:            england.contactus@nhs.net

Website:       www.england.nhs.uk/contact-us/complaint

Social Services Adult Services

Complaints Manager
Hyde Town Hall
Market Street
Hyde
Tameside
SK14 1AL

Tel:                 0161 342 5233 

Website:       http://www.tameside.gov.uk/socialcare/complaints/stageone  and complete the on-line system

Anyone who receives a service from Adult Services can make a complaint, suggestion or compliment about that service. Also, anyone who has been refused services can complain about that refusal. Your carer, friend or relative can make a complaint, suggestion or compliment on your behalf.

Specialist Services and Safeguarding - Children's Social Work        

Complaints Manager
Hyde Town Hall
Market Street
Hyde
Tameside
SK14 1AL

Tel:                 0161 342 5233 

Website:       http://www.tameside.gov.uk/socialcare/children/complaints and complete the on-line system

If you receive a service from Specialist Services and Safeguarding (Children's Social Work), you can make a complaint, suggestion or compliment about that service.

Pennine Care NHS Foundation Trust

Complaints

Tel:                 0161 716 3083
Website:       https://www.penninecare.nhs.uk/contact/compliments-and-complaints/

 Patient Advice and Liaison Service (PALS)

Tel:                 0161 716 3178 (24 hour answer phone)
Website:       https://www.penninecare.nhs.uk/contact/compliments-and-complaints/

Royal Oldham Hospital

Complaints

Tel:                 0161 604 5897  
Email:            http://www.pat.nhs.uk/patients-and-visitors/complaints.htm

Patient Advice and Liaison Service (PALS)

Tel:                 0161 604 5897 (24 hour answer phone)
Email:            pals@pat.nhs.uk

North Manchester General Hospital

Complaints

Tel:                 0161 604 5897
Website:       http://www.pat.nhs.uk/patients-and-visitors/complaints.htm

Patient Advice and Liaison Service (PALS)

Tel:                 0161 604 5800 (24 hour answer phone)

Website:       http://www.pat.nhs.uk/contact-us/pals-service.htm  

Manchester Royal Infirmary

Complaints

Tel:                 0161 276 8686

Write to:

Mike Deegan
The Chief Executive
Central Manchester University Hospitals NHS Foundation Trust Headquarters
Cobbett House
Manchester Royal Infirmary
Oxford Road
Manchester
M13 9WL
 

Email:            pals@cmft.nhs.uk

Patient Advice and Liaison Service (PALS)

Tel:                 0161 276 8686

Email:            pals@cmft.nhs.uk

University Dental Hospital

Complaints

Tel:                 0161 276 8686

Write to:

Mike Deegan
The Chief Executive
Central Manchester University Hospitals NHS Foundation Trust Headquarters
Cobbett House
Manchester Royal Infirmary
Oxford Road
Manchester
M13 9WL

Patient Advice and Liaison Service (PALS)

Tel:                 0161 276 8686
Email:            pals@cmft.nhs.net.uk         

Stepping Hill Hospital

Complaints

Website:       www.stockport.nhs.uk/contact   select the make a complaint/suggestion

Patient Advice and Liaison Service (PALS)

Tel:                 0161 419 5678

Salford Royal

Complaints

Tel:                 0161 206 5139

Write to:

Sir David Dalton
Chief Executive
Salford Royal NHS Foundation Trust
Stott Lane
Salford
M6 8HD

 

Patient Advice and Liaison Service (PALS)

Tel:                 0161-206 2003

Email:            PALS@srft.nhs.uk 

Rochdale Infirmary

Complaints

Tel:                 0161 604 5897
Email:            complaintsoffice.trust@pat.nhs.uk

Patient Advice and Liaison Service (PALS)

Tel:                 0161 604 5897 (24 hour answer phone)
Email:            pals@pat.nhs.uk

Fairfield General Hospital

Complaints

Tel:                 0161 604 5897 
Email:            complaintsoffice.trust@pat.nhs.uk

Patient Advice and Liaison Service (PALS)

Tel:                 0161 604 5897 (24 hour answer phone)

Email:            pals@pat.nhs.uk

University Hospital of South Manchester or Wythenshawe Hospital

Complaints

Tel:                 0161 291 5381 / 5463 / 5992
Email:            formal.complaints@uhsm.nhs.uk

Patient Experience Team - (PALS)

Tel:                 0161 291 5600 / 2033 / 2031

Write to:

Patient Experience

Ground Floor, Baguley Residence, Wythenshawe Hospital, Southmoor Road, Wythenshawe, Manchester, M23 9LT.

 

Trafford General Hospital

Patient Advice and Liaison Service (PALS)

Tel:                 0161 276 8686 

Email:            pals@cmft.nhs.uk

Altrincham General Hospital


Patient Advice and Liaison Service (PALS)
Tel:                 0161 276 8686

Email:            pals@cmft.nhs.uk                                          

The Christie NHS Foundation Trust

Patient Advice and Liaison Service (PALS)

Tel:                 0161 446 8217
Email:            pals@christie.nhs.uk

Write to:

The Chief Executive,
The Christie NHS Foundation Trust,
Manchester
M20 4BX
 

 

Parliamentary and Health Service Ombudsman (The Final Stage)

Helpline:                   0345 015 4033 (9am – 5pm Monday to Friday)

Fax:                            0300 061 4000

Minicom:                  0300 061 4298

Text:                          Send a text to our 'call back' service: 07624 813 005

Email:                        phso.enquiries@ombudsman.org.uk

Website:                   www.ombudsman.org.uk

Write to:

Millbank Tower, Millbank

London, SW1P 4QP