In a more normal year our annual report would talk about how our core work and projects had resulted in service changes and improvements. Because of the pandemic we have worked in a different way this year.
Instead of project based activity we spent the year getting the widest range of feedback we could about people’s experiences during the pandemic. We fed these back through summary reports and monthly (anonymised) data exchanges with a range of NHS and care organisations.
We also continued to provide our information signposting service.
Local NHS Partners have had to focus resources on frontline COVID-related activities. They have told us that our continued community engagement and gathering feedback from local people has enabled them to continue to monitor service quality in a robust way.
Thank you to everyone who has worked with us this last year.