Knowing how to make a complaint

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. 

Read our complaints advice

Self Help Information Pack

Healthwatch Tameside has developed a Self Help Information Pack to provide you with information on how to make a complaint. You can download it below.

Self Help Information Pack

NHS Complaints Advocacy

In Tameside, VoiceAbility provides the NHS complaints advocacy service which support people to complain about the treatment or care that they or a friend or family member have received from an NHS service. If you require their support you can contact them by: 

Patient Advice Liaison Service 

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.

PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.

Contact PALS service

Complaints advocacy services

Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint. 

You will need to contact your local authority to find out who holds your local advocacy service contract.

Contact your local authority