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Working with Millgate Healthcare Partnership

21/01/2019

On 1st April 2017, Churchgate Surgery and Windmill Medical Practice merged, becoming Millgate Healthcare Partnership. During the 12 months post-merger, Healthwatch Tameside spoke to several people who use the practice in their regular outreach sessions in the community. The comments were not conclusive, being a mixture of positive and negative. At a Tameside & Glossop Clinical Commissioning Group primary care meeting, information was shared about various changes which had been put into place by the practice. This was in response to negative feedback received by the practice. Healthwatch Tameside considered what they had heard so far and decided to investigate more deeply. We wanted to find out whether the measures that have been introduced are having the desired effect, or whether a few tweaks may be needed.

With agreement from Millgate Healthcare Partnership, Healthwatch Tameside arranged to talk to patients. The information collected was anonymised and a report produced.

Millgate Healthcare Partnership responded positively to the Healthwatch Tameside report with a detailed action plan covering the main areas of concern – telephone access and appointment access/availability. The action plan included the recommendations made by Healthwatch Tameside in their report, with some actions already completed, and others part of a programme to be completed in the following months. The response stated ‘Thank you for your valued feedback from the patients surveyed by your team. We have very much welcomed your help and support through our merger and for the subsequent months.’

Millgate Healthcare Partnership have added a 'You said... We did....' section to their website, which can be found at https://www.millgatehealthcare.nhs.uk/

A copy of the Healthwatch Tameside report can be found at https://www.healthwatchtameside.co.uk/sites/default/files/millgate_healthcare_partnership_report.pdf

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