Who we are and what we do
We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s worries and concerns about current services are addressed.
We work to get services right for the future.
How we work
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are committed to making the biggest difference to you.
We use the feedback we receive about health and care services in an anonymous way. We talk to the providers and commissioners of those services to let them know what is working well, and where people think improvements could be made.
Have your say
Tell us your experience of health and social care services and help make care better.
Advice and information
Find out more about how we can help you access the support you need to live well.