Healthwatch Tameside considered what they had heard so far and decided to investigate more deeply. We wanted to find out what patients thought, and whether they had seen any recent improvements to the patient experience, as a result of changes being put in place by Ashton Medical Group.
Healthwatch Tameside met with one of the GPs at Ashton Medical group to explain what we were going to do. This gave us a chance to find out what actions had already happened, what improvements were coming shortly, and what challenges Ashton Medical Group knew they still faced. We also discussed whether there was anything the practice would be interested in Healthwatch Tameside talking to patients about, that was particular to the future plans for the practice.
With agreement from Ashton Medical Group, Healthwatch Tameside arranged to talk to patients outside the practice.