Healthwatch Tameside - Enter & View Report, Daisy Nook House Care Home
Healthwatch Tameside is the independent consumer champion for health and social care in Tameside. We listen to local people and gather information about their experiences of using health and social care services, and feed these back to commissioners and providers to help influence change.
Healthwatch Tameside has the legal power to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch Tameside to meet some of our statutory functions and allows us to identify what is working well with services and where they could be improved.
As part of our statutory functions, our board have agreed to conduct a series of Enter and View visits to care providers within Tameside. Our visit to Daisy Nook House Care Home took place on the 13th of February 2025.
During this visit, we explored topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training.
Following our visit, we compiled our findings and included a set of recommendations for the service provider's review. The report includes a response from the service provider. The report was also issued to TMBC's Adult Social Care and the CQC.
We followed up with the care home to request an update on the recommendations made following our Enter & View visit. In February 2026, the provider shared the following progress against the six recommendations.
Recommendations to Daisy Nook Care Home
1. Dementia friendly signs: Review signage to toilets and if colour contrasts have been used appropriately for example contrasting light switches and door colours to help residents living with dementia to find their way around.
We are currently in process of transferring to a new company and signage is going to be looked into.
2. Staff photo board: Care home to consider displaying a 'staff photo board' which can provide a welcoming introduction to the home.
Staff at present don’t want a photo board, but again this will be looked into when we transfer to new company.
3. Consider an annual staff survey: The home deploys various mediums for staff to feedback, although most of these are voluntary and not anonymous. Daisy Nook may wish to consider an annual staff survey which could encourage more staff to feedback.
We have a staff suggestion box and an annual staff survey that the company send out.
4. Have an accessible complaints policy: Care home to publish their own complaints policy on the website and displayed in the home. We could not see the homes’ complaints policy on the notice boards or published on the website.
Policy is by the visitors signing book and on the notice board in the staff room.
5. Consider a private space for staff to use on their breaks: After feedback from staff care home to consider providing staff with a private space to use during lunch / breaks. Staff have provided feedback that current provision is not suitable.
We now have a fully functioning staff room.
6. Review management cover at weekends: Staff felt there is not much staff and management cover at the weekends. Care home to review this and communicate actions to staff.
We have management on-call from Friday 5pm to Monday 8am every week. There is an on-call poster in the rota file with name of the manager on-call and telephone number.
