Healthwatch Tameside - Enter & View Report, Riverside Care Home
Healthwatch Tameside is the independent consumer champion for health and social care in Tameside. We listen to local people and gather information about their experiences of using health and social care services, and feed these back to commissioners and providers to help influence change.
Healthwatch Tameside has the legal power to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch Tameside to meet some of our statutory functions and allows us to identify what is working well with services and where they could be improved.
As part of our statutory functions, our board have agreed to conduct a series of Enter and View visits to care providers within Tameside. Our visit to Riverside Care Home took place on the 30th of April 2025.
During this visit, we explored topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training.
Following our visit, we compiled our findings and included a set of recommendations for the service provider's review. The draft report was sent for comment to the provider, allowing 20 working days for their response. Despite multiple contact attempts and offering an extension, no response was received by the provider.
This report will be sent to local providers and commissioners, to highlight the findings from our Enter & View visit to Riverside Care Home.
